Returns, Refunds, Cancellations, and Exchanges – BuyUrban

At BuyUrban, your satisfaction is our priority. Please read our policy carefully to understand how returns, refunds, cancellations, and exchanges are handled.

What We Will Do Together

Step 1: Raise a Return or Replacement Request

• If you’ve received a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from the delivery date.

• Submit your request with your order and contact details.

• You can also raise a request via the Chat option on our website or app.

• For damaged or missing items, please raise the request within 2 days of delivery.

Step 2: Review of Request

• Please allow up to 2 working days for us to review and validate your request.

Step 3: Product Pickup

• Once approved, we will arrange a reverse pickup through our courier partner.

• You do not need to self-ship the product; our logistics team will handle it.

Step 4: Product Receipt & Final Action

• After we receive your product, we will perform a quality check.

• Based on the outcome, we’ll proceed with either:

  • A replacement, or

  • A refund, depending on stock availability.

Replacement & Exchange Process

• Once your return request is approved:

  • We’ll schedule the pickup of the item.

  • After the product reaches us and passes quality inspection, a replacement will be initiated.

• If the original item is out of stock, you will be offered:

  • A full refund, or

  • An exchange with a similar product, if you agree.

Exchange Delivery Timeline

• Replacements or exchanged items will be shipped within 2–4 business days after quality check.

• You can expect delivery within 5–7 business days from dispatch, depending on your location.

Returns/Replacements Not Accepted If:

• The product is used, opened, or altered

• Original packaging, labels, or mono cartons are missing

• Return/replacement request is raised after 7 days

• Damage or missing item is reported after 2 days

Order Cancellations

• Customers can cancel their order at any time before dispatch.

Refund Process

For Prepaid Orders:

• Refunds will be credited to your original payment method within 3–5 business days.

For COD Orders:

• You must provide your UPI ID or bank account details to process the refund.

Refund Timelines

• Canceled Orders: Refunds are processed within 3–5 business days.

• Returned Items: Refunds are processed within 7–10 business days from pickup and successful quality check.

Partial Order Returns

• Yes, you may return any eligible items from your order within 7 days, subject to the conditions mentioned above.

Contact Us

📧 Email: kioitspvtltd@gmail.com
🌐 Website: www.buyurban.in
📞 Phone: +91-9136 03 9345

🏢 Office Address:
428 – B, 4th Floor, NBC Complex, Belapur, Navi Mumbai – 400614

Company Name: KIO IT Solutions Pvt. Ltd.